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By Polo Field on October 15, 2013 - 12:43

Hello Penguins!

We've recently been hearing that many of you are having problems logging into Club Penguin if you're using Google Chrome on your Mac.

We did some investigating and discovered that it's an issue with Chrome's version of Flash. The good news is that it's easy to fix. Make sure you ask an adult for help before you download anything or make changes to your computer.

1. Open a browser other than Chrome and download the latest version of Adobe Flash Player

2. Once Adobe Flash Player is installed, open Chrome and type chrome://plugins/ in the URL bar

3. Check to make sure there are two versions of Adobe Flash Player installed

4. Click on 'Details' in the top right corner

5. Scroll down until you see 'Adobe Flash Player'

6. Disable the Google Chrome version - this version will have "Google Chrome.app" in the "Location:" 

7. The Google Chrome version of Adobe Flash Player should now be grayed out 

8. The new Adobe Flash Player will now be active, and you should be able to log in to Club Penguin

If you're still having problems, contact our Player Support team and they'll be happy to help!

Waddle on! 

-Club Penguin Team

Comments

puffletj:

thanks, :) lol.

cutie87618:

i'm not even having one of those prob! i'm totally happy! stay cool!!!!!! bye! :P

Turbotate:

They said MANY, cutie876178.

Chill Nye:

That's awesome to hear! Glad you're having tons of frosty fun :)

- Club Penguin Team

Kenjames:

Hi CPT!!! Can you please friend me!!!

misty593956:

good good good.

sam:

That's very good news! I am getting one of them for my birthday next month and I will be allowed to play yay!

Fun Feathers:

That's great Sam.

Hope you have an amazing birthday next month!

-Club Penguin Team

tom:

Happy b-day sam.

tom :

clubpinguin rocks

zooy9868:

thx ! cuz i use google crome waddle on!

Navtron lover (maxi49117):

Thanks guys and GOOD JOB!

pinnky3365:

thx for the help:) byee

Milistar3:

thanks this helps!

Fun Feathers:

Glad to hear our technical team could help you out!

-Club Penguin Team

Le ia:

That's good news.i usually do Google or Firefox so I'm glad Ur able to fix it.

James8829:

What um i don't get this?

A11013:

I don't need to do this because i have windows, But it is still useful for your mac users. Until Next time, Waddle On!

Girlygreen53:

LOL! me to!

JESSIE:

That is really awesome :)
P.S.- Do you guys know about this bug when you visit the what's new blog, the background is still the medieval one.
P.S.S.- Please respond :)

Omega4000:

Thanks you for sharing out the solution of this bug at Flash :) I already did it.

Pejelo:

Very Good This :D

Mac bird:

Cool! Thank you for help

cowpig100:

My birthday is today!
`("_" `) `("_")` (`"_")`
(Does victory dance)

Nanner Fairy:

<(O_O<)  ^(O_O)^  (>O_O)>

awwwww yea!

-Club Penguin Team

cowpig100:

Jessie, click the reload symbol on the upper right of your tab. It works on the 3 year old family computer, and on my school-issued Chromebook. Hope this helps!

Redchampion1:

Hello! I would ask the team of Club Penguin, which are not connected to Abominable, it is full please? Wanted to connect to another server?
I await your response.

Beth2524:

wait i just tell my dad already long ago but we using diffrent kind like that Wi-FI you know that i have at my house it works it so fast!

prettynice23:

Good Thing I Have A Acer (I still use windows)

Flappy Scoot:

Thanks! It really helps with C.J. Snow! :D

ChilyFlipers:

Woohoo! Go crush some Snow Minions!

- Club Penguin Team

Matthewtan:

I don't really have any problems with my Mac!

Dubsteppers:

i didnt have no problem.i can play fun

cancel84:

Only some people get this, or you might be using a Windows.

tysevere:

my britday is today

Steve1395:

But I don't see 2 Adobe Flash Player Files.

Hiphop2:

Tanks :)

YellowPenny1:

I already have adobe flash player and I don't have a mac, just a cheap old computer :(

rybackwwe12:

wow thats weird i am so... confused lol xd!!

cancel84:

I use a Windows 7, but I hope those who encounter this problem hope to get Club Penguin up and running soon!

Lego 1003:

lol im on google chome and i use a mac but it seems to work fine for me

Thomas1562:

I have a problem with Snow card-jitsu game, it won't load up it keeps saying: Club penguin isn't available right now. Please try again or refresh the page if it doesn't work, and I did refresh it and tried again but it won;t work!!!!!! Can you guys please fix this?

Cool Beans:

Hey Thomas1562,

We would be happy to help you out. Go to the Contact us page and send us an email!

-Club Penguin Team

Thomas1562:

I already sent an email, and it didn't work, but now I tried to play the card-jitsu snow game, and it worked! I don't know what you guys did but THANK YOU! I finally finished all of the snow saga. THANKS FOR FIXING THIS BUG, and sorry for responding late, anyways WADDLE ON :)

Choc Is Fun:

I use mac and luckily not Chrome

No Name:

I never ever use Google Chrome, I only do when something doesn't work......

tom:

hello happy Halloween.

Beakermeep:

Happy Halloween to you too!  I hope you're enjoying the Halloween Party!

- Club Penguin Team

Enter nickname:

CPT UR EPIC

swag it out7:

i really want to play clubpenguin but it won't load my login page :'( i really love this game but i can't play it <('O'<)

swag it out7 waddle on ;D

gdub:

I love th club penguin

dinosbelikeraawr:

Literally, just now it won't take me to the login page, I've tried everything! I'm not using Chrome, but I am on a Mac. Our computer's pretty old and I'm not allowed to update the Adobe Flash Player. PLEASE HELP! I've got membership and I want to use it!!!

Lighty127:

Um hey Club Penguin Team , Its been a long time that i played in Club Penguin and i got this problems like when i tried to play the Snow CardJutsu , it did load but it doesnt want me to be ready . This game is really good , so Club Penguin , would you fix this stuff for us ? Thanks :)

- Lighty127

Long story about how i got this game by the way so just Continue everyone ! Waddle on :D !

dan ham:

how do you get on cp corome

XxJosuePlaysxX:

My Club Penguin Wont Work I Didn't Do Anything It Just Wont Work HELP!!!!!! =^0

Enter nickname:

They Dont lett me install that

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