Manager, Information and Workplace Technology
This role is responsible for the management of technical staff, organization and planning of all projects, overseeing project execution, documenting processes & procedures, reviewing technical plans and documentation for all Club Penguin technical infrastructure, applications and workplace technology (desktop hardware and software, phones, video conferencing, physical security systems and help desk).
Responsible for all technical systems at Club Penguin Kelowna and clubpenguin.com data centres. Also, the primary point of contact to Corporate IT for all Worldwide Club Penguin Offices.
Responsibilities:
Planning, organizing and overseeing implementation of all technical IT projects. Communication of progress, issues and concerns.
Management and Mentoring of Technical Team
Knowledge sharing, ensuring complete system documentation
Improving help desk process and response times
Develop and implement Technical Disaster Recovery Plan for Kelowna office and data centers
Qualifications:
Education
Minimum 4 Year Degree in Computer Information Systems, Project Management Certification an asset
Experience:
Previous management of technical staff within a large corporation
Successful management of complex enterprise IT projects
Technically versed in the latest Enterprise infrastructure
Additional:
Learning Period 2 months
English, others an asset
WindowsXP, Windows Server, OS X, Linux and Project Management Software
Working Conditions:
Work Schedule:
From Monday to Friday: 8am - 4:30 pm (On-Call After Hours Mon-Friday and Weekends - rotating schedule)
Internal Communications:
Director, Technology and IT team
All departments, as necessary
External Communications:
Vendors regarding coordination of service calls and requests for quotes as well as purchasing hardware/software.
International development teams
Colleagues at TWDC
Skills and Abilities:
Able to manage an experienced and talented technical team
Able to plan and execute multiple projects at once
Thorough knowledge of the principles ad practices of project management
Excellent problem solver
Excellent communicator
Exceptional organizational and time management skills
Salary:
Competitive wage and benefits based on experience and qualifications
Location:
Must be able to work in Kelowna, BC, Canada
Please send resume to:
email:
