Community Support Lead
Club Penguin community support lead will be responsible for the community and customer care in their respective languages. They will be aware of and abide to the Club Penguin community support standards, ensuring that the values of Club Penguin are consistent throughout all Club Penguin offices worldwide.
Responsibilities:
Provide overall management/leadership for the department.
Support PSR's and CSR's
Adapt provided training materials to train local team
Make sure that everyone on the team is receiving top quality leadership from every level
Communicate to the team what is happening through out the company so as they are aware of where the company is right now and where the company is going
Ensure a positive community and culture that uplifts the company's values and "work hare, play hard" commitment
Communicate with the Club Penguin Branch Manager about what is happening in the department
Communicate with the Director of Community support (Club Penguin North America) about what is happening in the local department
Work in partnership with the Global Community Support team to create and deliver SOAL Focus and other programs used in continued training for the team
Collect and provide feedback concerning what the community within Club Penguin is wanting, what they like and what they don't like.
Communicate with other Community Support Leads and managers to ensure consistency throughout all offices and languages
Qualifications:
Bachelor's Degree (or equivalent)
3 years of leadership in customer support
Speaks English and French
Excellent Computer skills (mac or PC)
Skills and Abilities:
Strong leadership
Excellent understanding of local and global pop culture
Influential
Excellent communication skills
Flexible
Salary:
Competitive wage and benefits based on experience and qualifications
Location:
Must be able to work in Brighton, UK
Please send resume to:
email:
