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Global Citizenship

Club Penguin is unable to consider, or respond to unsolicited requests for funding. To apply for support through The Walt Disney Company, please visit http://thewaltdisneycompany.com/citizenship/charitable-giving

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Fan Mail

Got something nice to say? We appreciate all your comments and do our best to respond within two days.

Please note that our Fan Department does not respond to general questions. If you need help, select General Support Questions from the drop-down menu above.

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Report a Bug

Note: We will only reply to a Bug report if we require more information. Please contact support if you have a question.

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Billing/Membership Questions

Club Penguin takes Billing and Membership problems very seriously. Please be as detailed as possible so we can resolve the issue properly. In the event that we cannot locate your membership account, we may request additional information regarding your billing details. We make every effort to respond during the same business day, but at times it may take 1 – 2 business days. If you do not hear from us within that time, this might mean that our emails are being filtered by your provider. Please send the request again and we will attempt another method of contact. * Do not send credit card information through this form.

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(as shown on credit card if applicable)

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Penguin Name:

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Phone Number:

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Transaction ID / Paypal Invoice ID:

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Country:

Email Address:

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Payment Method:

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Message:

Please tell us about your Billing or Membership issue. To help us quickly solve your problem, please include the street address, email, and phone number you used to make the purchase.

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Having trouble? Give us a call at 1-888-861-4111 (North American toll-free) and we will be happy to help.

Technical Questions

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Message:

Please provide a detailed message as to the problem. Include any error messages.

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General Support Questions

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