Help

Why was my penguin banned?

No one likes to get banned. But if you did, here are some of the reasons it may have happened: 

  • Inappropriate language
  • Bullying
  • Using 3rd party programs to cheat
  • Asking other players for personal information


If you're still not sure why your penguin was banned, your parent will need to log into their Parent Account or contact Club Penguin's Player Support Team to get more information.

How to Contact Us

If you have questions that aren't addressed in our Help Section, please send us an email via our contact support page. We will try to respond to you within two business days. Contact Support.