Help

What do I do if loading takes forever?

No one likes to wait for things to load. So if Club Penguin's taking a really long time, there's a few things you can try: 
 

  1. Refresh or reload the web page.
         • Look at the very top of your screen
         • Click on 'View'
         • Click on 'Refresh' or 'Reload'
         • You can also click a button in your toolbar on top of the screen
  2. Check out the What's New Blog
         • The blog will often let you know if updates are being made to the website
  3. Wait a few minutes and try again
         • It might mean a lot of people are logging on at the same time
  4. Try clearing your cache
         • Sometimes you're able to download most of a page, and then it stops 
         • This could be a cache issue
  5. If you've tried everything, and it hasn't helped, read Why is my connection slow?

How to Contact Us

If you have questions that aren't addressed in our Help Section, please send us an email via our contact support page. We will try to respond to you within two business days. Contact Support.