Help

Why aren't some parts of the game appearing on my screen?

There are two main reasons why some parts of the game aren't appearing on your screen:

  • Reason #1 - Screen Resolution

    You might not have enough screen resolution to show parts of the game. It's easy to adjust this.

    If you are using a PC:

    • Log out of Club Penguin. Go to the desktop of your computer.
    • Click on the right button on your mouse. A box will pop up. Click on Properties.
    • Another box will pop up. Look at the tabs running across the top. Click on Settings.
    • You'll see a little box titled “Screen Resolution.” In this box is a bar with an arrow on it. Drag the bar to the right until the screen resolution reads 1024 by 768 pixels or higher.
    • Click OK.
    • Log back on to Club Penguin and try playing the game again. 

     

  • If you are using a Mac: 

    • Log out of Club Penguin.
    • Click on the apple icon on the top left of your screen. A menu will appear. Click on System Preferences.
    • Find the icon that looks like a computer monitor. It'll say “Display” underneath. Click on this icon.
    • A box will pop up. Inside this box you'll see the word Resolutions. Make sure that the resolution highlighted is 1024 x 768 or higher. If it is not, use your mouse to highlight 1024 x 768.
    • Click on the red button on the top of the box to close the box.
    • Log back on to Club Penguin and try playing the game again.

     

  • Reason #2 - Flash Player Version

    • You might not have the right version of Adobe Flash Player to run the game properly. You'll need to download a new Flash Player.
    • Visit Flash Player Download Center to update Flash Player. Follow the instructions on the Adobe website.

How to Contact Us

If you have questions that aren't addressed in our Help Section, please send us an email via our contact support page. We will try to respond to you within two business days. Contact Support.