Help

How do I unlock an item?

    • When you see an image with a lock you know your Club Penguin toy or product has a code that will unlock items online. Make sure to keep the code safe – it can only be used once, so don't lose it!

     

    • Go to play.clubpenguin.com/#/redeem. Login with your penguin name and password. If you don't already have a penguin, first create a free account.
    • If you have a toy, click on the "I've got a Code" tab, then enter your toy code and click the 'Next' button. Make sure you enter the code exactly as it appears

    • Enter your toy code and click the 'Next' button. Make sure you enter the code exactly as it appears.
    • If you have a book, first click on the "I've got a Book" tab, and find the code word by following the directions given in the question. Be sure to enter the word exactly as it appears in the book.
    • Enter the word correctly, and you'll receive a special book item for your penguin and some coins.

    • Treasure Book items work for both members and free accounts. If you have a code that doesn't work, or experience any other difficulties, please contact Club Penguin Community Support.

How to Contact Us

If you have questions that aren't addressed in our Help Section, please send us an email via our contact support page. We will try to respond to you within two business days. Contact Support.