Help

I didn't get a Code with my toy. What do I do?

Some Club Penguin toys and products do not have codes with them. Here is a list of all the merchandise that have codes you can use to unlock items online.

  • 2" Penguin Mix n Match Figures
  • 6.5" Limited Edition Penguins
  • 9" Limited Edition Penguins
  • 4" Puffles
  • 5.5" Puffles
  • 10" Jumbo Puffles
  • 2" Puffle Clip Ons
  • All Vehicle & Playsets
  • Air Hockey Set
  • Trading Cards
  • EPF Card Game
  • Nintendo DS Games
  • Wii Game
  • Pin Sets
  • Select Books
  • USB
  • Select Sporting Goods


If you have one of the above toys but do not have a code with it, please contact our Community Support team and they will be happy to assist you.

How to Contact Us

If you have questions that aren't addressed in our Help Section, please send us an email via our contact support page. We will try to respond to you within two business days. Contact Support.