Help

Why do you need my parent's email address?

Because many of our players are under the age of 13, parental permission is required to play Club Penguin. We want to keep Club Penguin a safe place to play, and to do this we like to make sure your parent knows you're playing. When you create your account an activation email will be sent to your parent's email address. They'll need to activate your account before you can play.

How to Contact Us

If you have questions that aren't addressed in our Help Section, please send us an email via our contact support page. We will try to respond to you within two business days. Contact Support.