Help

I am unable to log in using Chrome on a Mac

If you are using Chrome on a Mac, and are unable to log in to Club Penguin, follow the steps below.

Ask an adult for help before you download or make changes to your settings.

  • 1. In a browser other than Chrome, download the latest version of Adobe Flash Player

    2. Once Adobe Flash Player is installed, open Chrome and type chrome://plugins/ in the URL bar

    3. Check to make sure there are two versions of Adobe Flash Player installed

    4. Click on 'Details' in the top right corner

  • 5. Scroll down to Adobe Flash Player

    6. Disable the Google Chrome version - this version will have "Google Chrome.app" in the "Location:"

  • 7. The Google Chrome version of Adobe Flash Player should now be grayed out

    8. The new Adobe Flash Player will now be active, and you should be able to log in to Club Penguin

    If you are still having issues please contact our Player Support team.

     

How to Contact Us

If you have questions that aren't addressed in our Help Section, please send us an email via our contact support page. We will try to respond to you within two business days. Contact Support.