Already have the latest version of Flash Player, but still getting an error message?

If you're using Internet Explorer, this might be an issue with a setting in your browser. Don't worry, it's easy to fix:

• Click the tools gear in the top right corner of your Internet Explorer window
• Select 'safety' to open the safety sub-menu
• Make sure there is no check mark next to the 'ActiveX Filtering' option
• If there is a check mark, click on it to remove it
• Close and reopen your internet browser before playing Club Penguin

If you still get the error message after taking these steps, please contact our Technical Support Team.