What do I do if I've updated my Flash Player but am still getting the error message?

Already have the latest version of Flash Player, but still getting an error message?

If you're using Internet Explorer, this might be an issue with a setting in your browser. Don't worry, it's easy to fix:

  • Click the tools gear in the top right corner of your Internet Explorer window
  • Select 'safety' to open the safety sub-menu
  • Make sure there is no check mark next to the 'ActiveX Filtering' option
  • If there is a check mark, click on it to remove it
  • Close and reopen your internet browser before playing Club Penguin

If you still get the error message after taking these steps, please contact our Technical Support Team.


How to Contact Us

If you have questions that aren't addressed in our Help Section, please send us an email via our contact support page. We will try to respond to you within two business days. Contact Support.