Help

How soon will my membership take effect?

Most of the time your membership activates instantly, but it may take a bit longer depending on how it was purchased.  

Here's some helpful information on how long your membership may take to activate: 

  • Credit Cards and Membership Cards are activated immediately
  • Other methods of payment may take up to 14 days to activate
     

For more information on how long your membership may take to activate, or if has been 14 days and your membership has not been activated, please ask an adult to contact Club Penguin's Billing Team.

How to Contact Us

If you have questions that aren't addressed in our Help Section, please send us an email via our contact support page. We will try to respond to you within two business days. Contact Support.