Help

When does my membership expire?

When your membership is about to expire, we'll send your penguin a postcard reminder. We'll also send an email to the address associated with your penguin account.  

If you're not sure when your membership will expire, ask an adult to log into their Parent Account and select your penguin account. 

There they will find all the important information about your penguin, including when your membership will expire. 

If they don't have a Parent Account, they can create one here.

How to Contact Us

If you have questions that aren't addressed in our Help Section, please send us an email via our contact support page. We will try to respond to you within two business days. Contact Support.