Help

How do I become a moderator?

If you want to be a Club Penguin Moderator (also known as a CSR or Community Service Representative), you must be 18 years of age or older, and live in or near the following cities:

  • Kelowna, British Columbia, Canada
  • Brighton, UK
  • Buenos Aires, Argentina
  • Sao Paulo, Brazil
     

As a safety precaution, each moderator has to be at least 18 because they are dealing directly with children and have to pass a criminal record check. Our moderators work together as a team in the Club Penguin offices. This is a part of our safety measures – we need to know who is moderating to keep Club Penguin safe.

How to Contact Us

If you have questions that aren't addressed in our Help Section, please send us an email via our contact support page. We will try to respond to you within two business days. Contact Support.