Help

How do I choose a secure password?

A secure password is one that someone else can't guess, no matter how well they know you. Keep your password a secret from everyone, except your parent or guardian. Not even your best friend should know your password!
 

Password Tips:

  • Choose a password that's at least 8 characters long (a character can be a letter, number, or symbol).
  • Use a combination of numbers (1234), letters (abcde), and symbols (!@#$). You can even use CAPITAL letters.
  • Try making up your own word, or combine a few of your favorite words, (for example, your favorite animal and Disney character). Just don’t use something your friends would guess.
  • Don't use your birthday, street address, or school name.

 

Once you have a secure password, use these tips to keep it safe:

  • Never share your password with your friends
  • Don’t check “Remember me on this computer” or “Remember my password” if you are playing on a public computer (at school, at a library, at a friend’s house)
  • Never enter your penguin name and/or password on any website other than the official clubpenguin.com site

 

If you think someone else knows your password, or if you need help choosing a secure one, please contact our Player Support Team.

How to Contact Us

If you have questions that aren't addressed in our Help Section, please send us an email via our contact support page. We will try to respond to you within two business days. Contact Support.