Help

What is an internet/online addiction and what do I do if I think I, or someone I know might have an internet/online addiction?

We want kids to have fun online, but know how important time away from the computer is too.

An internet/online addiction is the excessive use of online content, which interferes with daily life. The person may stop other activities that are important to their development. This includes sports and other interests, schoolwork, and time with family or friends. If you think someone you care for, or even yourself, could be affected, talk with a trusted adult, such as a parent or teacher.

In Club Penguin, parents can place limits on the total time children are allowed to play online or set a specific period in which their child can play. The timer helps establish boundaries and teaches kids the importance of balancing real and virtual world activities. We also have Fun Activities, such as games, crafts, recipes, and other offline activities that encourage kids to enjoy Club Penguin, without being online!

How to Contact Us

If you have questions that aren't addressed in our Help Section, please send us an email via our contact support page. We will try to respond to you within two business days. Contact Support.