What is personal information and how do I keep it safe?

Personal information includes your real name, email, home address, phone number, school, or usernames on other sites.


To stay safe, you should never use personal information when you are choosing your penguin name or password, or creating usernames on other sites. It’s also important to never talk about these things with other players online.


Club Penguin doesn't allow users to discuss other websites or social networks where personal information could be shared. Remember that this is one of the most important rules. Players who ask for, or share personal information on Club Penguin will be banned.


Our word filter prevents players from discussing personal information, but if someone asks you for it, tell your parent or guardian right away. You can also report them by clicking on the “M” (Report Player) icon on their Player Card.

How to Contact Us

If you have questions that aren't addressed in our Help Section, please send us an email via our contact support page. We will try to respond to you within two business days. Contact Support.