Help

Are memberships refundable?

When you purchase a recurring Club Penguin membership, you have the right to cancel your subscription in writing within 15 working days.  If you request a refund for a monthly subscription within 15 days, you will receive a full refund of any fees paid.  If you request a refund for a 6-month or 12-month subscription within 30 days, you will receive a full refund of any fees paid.  

Please note that if you cancel without expressly requesting a refund, you will not be refunded for the current subscription period and your account will revert to Free Player status at the end of that paid subscription period. 

Any cancellations received through our website do not receive a refund. To request a refund within the appropriate time period, you must contact us by mail, or email.

If you have any questions regarding this policy, please see Club Penguin's Terms of Use or contact our Billing Team.

If you wish to cancel your recurring membership, log in to your Parent Account.
If you don't have a Parent Account you can create one here.

How to Contact Us

If you have questions that aren't addressed in our Help Section, please send us an email via our contact support page. We will try to respond to you within two business days. Contact Support.