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Penguin Account

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Help | Penguin Account

Account Activation

  • How do I activate my account?
  • Where do I find my activation code?
  • What do I do if I don't have an activation code?
  • Can you resend me my activation code?

Creating an Account

  • How do I create a Penguin Account?
  • Why do you need my parent's email address?
  • Can I create more than one penguin account?
  • Can I change my penguin name later?

My Account

  • Why does my penguin name show up as a bunch of numbers?
  • How do I change my password?
  • How do I change my email address?
  • How do I change my chat mode?
  • How do I delete my account?
  • Can I change my penguin name?

Password

  • How do I change my password?
  • What do I do if I forgot my password?

Bans

  • Can another player ban me?
  • Why was my penguin banned?
  • How does a penguin get banned?

Help Topics

  • Game Help
  • Membership and Billing
  • Penguin Account
  • Technical Help
  • Safety
  • Toys
  • Mobile Apps
  • Video Games

How to Contact Us

If you have questions that aren't addressed in our Help Section, please send us an email via our contact support page. We will try to respond to you within two business days. Contact Support.

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