Help

How can I help keep Club Penguin safe?

  • By helping to keep Club Penguin safe, everyone can have a fun time online!

    • Penguins should never use inappropriate language
    • Penguins should never give out any personal information, including your real name, age, location, phone number or school
    • Join the EPF and become an agent to keep the island safe from villains such as Herbert and the Ultimate Protobot
    • Club Penguin has a team of moderators who approve penguin names, respond to emails, monitor rooms and review chat logs
    • If you see a penguin breaking the Club Penguin Rules, you can report them to a moderator by clicking on them, and selecting the moderator badge on their player card

How to Contact Us

If you have questions that aren't addressed in our Help Section, please send us an email via our contact support page. We will try to respond to you within two business days. Contact Support.