Help

Tour Guide

Tour Guides show new penguins around the island. Your job is to help new penguins feel welcome, and can be a great way to make new friends.

  • You must be at least 45 days old, have a great attitude and want to help others.
  • To apply, go to the Tour Booth in the Ski Village and take the quiz.
  • Once you are accepted, read the Tour Guide manual to learn how to give a good tour and design a route.
  • By going to your Safe Chat Menu, and selecting "Give a tour" from "Activities" you can use the Tour Guide script to give your tour.
  • You don't have to stick to the script though. Tell your group your own top tips.
  • To help you give the best tour you can, think about what rooms you want to show your group before you start.
  • You may want to give your tour a theme, like pirates, puffles, ninjas, or snacks.
  • Tour Guides will get a paycheck in the mail every month for all their hard work.

How to Contact Us

If you have questions that aren't addressed in our Help Section, please send us an email via our contact support page. We will try to respond to you within two business days. Contact Support.