Help

I saw a penguin wearing clothing that wasn't in the catalog. Where did they get it from?

Seen some sweet styles on another penguin and wonder where it came from?

    • Perhaps it was a hidden item. There are several secret items hidden in every Penguin Style catalog, so click around to see what you can find.
    • If the clothing isn't currently available in the Penguin Style catalog, it may have been from a previous catalog. Sometimes the items will appear in a future catalog, so don't forget to check out the latest one whenever you log in.
    • There are also clothing items that can only unlocked by purchasing merchandise in stores. Visit our Toys Help page to learn more about unlocking items from merchandise.

How to Contact Us

If you have questions that aren't addressed in our Help Section, please send us an email via our contact support page. We will try to respond to you within two business days. Contact Support.