Club Penguin’s Safety Measures

 

As part of its commitment to creating a safe online environment for children and their families, Club Penguin offers two chat options:

Ultimate Safe Chat limits what users can say to a predefined menu of greetings, questions and statements, as well as emotes, actions and greeting cards. When it comes to chatting, these users can only see other Ultimate Safe Chat messages.

Standard Safe Chat allows players to type their own messages to other users. Every message is filtered to allow only pre-approved words and phrases, and block attempts to communicate a phone number or other personally identifiable information.

Although the filter is continuously updated, comments that could be offensive to some players may occasionally get through. In order to limit that and further protect participants, Club Penguin employs highly trained, on-site staff to monitor activity and chat, receive reports of misconduct and provide personalized player support. An “M” icon on the upper, right-hand portion of the screen reminds participants a moderator is available to help. Players who engage in inappropriate behavior can be silenced or banned.

 

We encourage parents to review the following safety precautions with their children:

 

1. Never give out personal information, such as your real name, age, location, phone number or school.
2. Never share your password with anyone except your parents. Someone else might use your password and pretend to be you, give out your personal information or do something that may get you into trouble.
3. Tell your parents if someone says or does something on the Internet that makes you uncomfortable, or if someone asks you for personal information.
4. Choose a username that does not reflect your real identity. Avoid names that are in any way suggestive, even if they seem innocent to you.
5. Avoid chat rooms that are not monitored by moderators.

 

Club Penguin has been accredited as meeting BBBOnLine standards. Formerly BBB Kid’s Privacy Seal of Approval.

Club Penguin is proud to be awarded the “Editor's Choice” award from Children’s Technology Review Magazine

A partnership of the National Center for Missing & Exploited Children and Boys & Girls Clubs of America.